Frequently Asked Questions

At Smartbooks, we place the utmost importance on security and dependability. Since the beginning, we have constantly upheld the highest level, gold-standard security standards and measures that are strong in their defense against hostilities. To ensure that there is absolutely no danger of any data being compromised, we regularly evaluate our server security and data protection methods. We take pride in maintaining our track record of never having had a security or dependability issue.

We at Smartbooks maintain a high level of flexibility, as a result we are pleased to be able to offer several different payment methods, with our clients being free to use whichever method is convenient for them. The list of payment methods we accept:
Credit Card
Bank Transfer
Cheque

We have a team of exceptional support staff available to address your queries. We provide support in all areas of our accounting software to ensure that you have the best experience and make the most out of your subscription to Smartbooks.

Yes, absolutely. You can sign up for Smartbooks on a 30-day trial and explore all its features. You can switch to the paid version once you’re completely satisfied with what you’re getting for your money.

Yes, you need to pay for every organization that you create. When you sign up, you will have a trial period of 30 days during which you can use and test the software. Once the trial expires, you need to upgrade to a PAID plan. If you create multiple organizations, you need to upgrade each one of them to a paid plan individually.

Absolutely! Smartbooks are a full Cloud solution that can be used on any compatible browser on any computer (PC or Mac), and mobile device.

Yes, Smartbooks supports Multi currencies for our international clients. Smartbooks uses exchange rates to get the home currency values of your foreign currency transactions.

Yes, Smartbooks Mobile App syncs automatically with Smartbooks software

Here are a few commonly used reports: Profit & Loss, Balance Sheet, General Ledger, Trial Balance, Statement of Cash Flows, and Transaction List.

We have designed a smooth and cohesive process by which you can import your existing financial information into Smarbooks without any difficulty or worry. With your data immediately available in Smartbooks upon migration, you can make the most of the many features we have available to you immediately, without facing any obstacles. Through our research, we learned of the increasing need that businesses have for a greater personal accounting software experience. We have had a significant proportion of our clients switch from competing software such as QuickBooks, Sage and Xero. As a result, we ensure our data migration process has been developed to the highest standards, keeping your data safe as it makes its transfer to the best cloud accounting software for your business.

Smartbooks offer 3 separate packages with the option to add-on extra features as per your need. Each of these packages has a certain number of users that can be created to access your account, this number includes the admin user itself. users are added as per your selected package. To accommodate more users, you have the option to either complete a contact form or reach out to us via phone at your convenience.

Smartbooks are compatible for use in all UAE states and other Gulf countries. We offer support for GST and VAT compliance in the UAE and any other applicable countries. Additionally, you have the flexibility to tailor tax settings to suit your specific needs.

We at Smartbooks are aware that organizations are constantly evolving. Due to this, we would gladly consider any requests to modify or adjust your subscription plan. Making these modifications is simple and quick; just get in touch with our team, let us know the optional extras you want, and the rest will be taken care of.

You can create 5,000 invoices in the Plus plan, 10,000 invoices in the Premium plan, 25,000 invoices in the Ultimate plan in a year in Smartbooks.If your business needs to generate more invoices, please reach out to us at support@smartbooks.finance

You can create 5,000 expenses in the Plus plan, 10,000 bills/expenses in the Premium plan, 25,000 bills/expenses in the Ultimate plan of Smartbooks. If your business needs to generate more bills/expenses, please reach out to us at support@smartbooks.finance

Smartbooks is a versatile cloud accounting solution that supports both the English and Arabic languages. Users have the flexibility to switch between these languages according to their preferences. Furthermore, with Smartbooks, you have the capability to store the names of products, services, and Chart of Accounts (COA) in both languages simultaneously.

Smartbooks is an online web-based accounting software that can be accessed from any location at any time. It does not use any hard drive space on your laptop or other devices. Instead, all your information is stored on our reliable and secure servers in the cloud. You can access Smartbooks without the need for installation, and there won't be any downtime because updates happen automatically on our end, enhancing the user experience

Smartbooks offers various packages, each with optional add-ons. Your subscription's services depend on the package you've chosen and any additional extras. To see the services included in your subscription, visit our packages screen. You can also ask a member of our support team for guidance when selecting your subscription to ensure confidence and peace of mind.

We at Smartbooks are aware that organizations are constantly evolving. Due to this, we would gladly consider any requests to modify or adjust your subscription plan. Making these modifications is simple and quick; just get in touch with our team, let us know the optional extras you want, and the rest will be taken care of.

Even though we would be disappointed by your decision to quit, we do our business completely honest and have no secret T&Cs. As a result, we require written confirmation of your purpose to cancel your subscription via email in order to do so at Smartbooks. Future subscriptions for your account will be terminated after receiving your confirmation, but you will still have access to Smartbooks through the end of your current billing cycle.